Telephone Medical Appointment Clerk

General Infomatics, Inc. is a trusted partner to U.S. government agencies worldwide, providing program support, healthcare services, technology solutions, and knowledge management with the highest standards of integrity and excellence. We believe our greatest strength is our people and are especially proud to support veterans, transitioning service members, military spouses, and families.

About the role

The Telephone Medical Appointment Clerk/Consult Agent supports a high-volume healthcare call center. This role is responsible for scheduling appointments, managing patient communications, and ensuring accurate and timely handling of medical consults in a professional and customer-focused environment.

Responsibilities

• Answer inbound calls and assist patients with scheduling, canceling, and rescheduling appointments
• Make outbound calls to coordinate specialty referrals and primary care appointments
• Verify patient eligibility and update demographic information in appropriate systems
• Utilize electronic health record systems (e.g., MHS GENESIS) to manage appointments and consults
• Process and track medical consults in accordance with established guidelines
• Manage appointment cancellation requests and voicemail inquiries
• Maintain accurate records and ensure compliance with standard operating procedures
• Deliver excellent customer service while adhering to medical and administrative protocols

Requirements

• High school diploma or GED (or higher)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong data entry and computer skills
• Minimum typing speed of 35 words per minute
• Knowledge of medical terminology
• Excellent verbal and written communication skills
• Ability to multitask and coordinate across multiple departments
• Strong customer service skills and professional phone etiquette
• Ability to read, write, and speak English fluently
• US citizenship required
• Basic Life Support (BLS) certification (required)

Preferred Qualifications

• Experience in a healthcare or call center environment
• Familiarity with military health systems or electronic health records

Schedule

Monday through Friday between 6:30 a.m. and 4:45 p.m., with a 9-hour shift that includes a 1-hour unpaid lunch, not to exceed 40 hours per week.

Pay

$19.61 an hour

Benefits

• Health, Dental, Vision, and other ancillary benefits
• PTO and holidays