TELEPHONE INFORMATION CLERK.COUNTY CLERK-CALL CTR

Responsibilities

• Acts as a subject matter expert and team leader to provide day-to-day guidance in assisting other staff members in disseminating accurate and appropriate information to the public involving multiple areas.
• Sets up and maintains an on-line library of frequently asked questions and related information or instructions.
• Affords assistance to customers by telephone or e-mail with online access issues for multiple areas serviced by the department.
• Handles and responds to inquiries, verbally or in writing, from internal and external customers by providing answers, information and instructions.
• Affords support to the supervisor in training and coaching staff.
• Maintains electronic logs pertaining to activities performed and generates reports.
• Stays abreast of changes in the laws, policies and procedures and notifies staff.

Qualifications

• Education, Experience and Training: Graduation from an accredited high school/GED Program. Four (4) years of work related experience or 45 hours of college credit or a combination of the two.
• Ability to type 35 wpm or 70 kspm.
• Ability to maintain poise, tact and professionalism while managing difficult telephone calls.
• Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with employees, departments and the general public.

Physical/Environmental Requirements

Standard office environment. Requires prolonged sitting.