Call Ctr Specialist Access-Jenkintown/FT

About the role

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services.

Responsibilities

• Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously.
• Communicates via EPIC to physicians and staff on a daily basis.
• Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol.
• Affirms compliance and integrity.

Requirements

• Education: High School Diploma or Equivalent Required
• Experience: Bachelor's Degree in Marketing, Communications or Healthcare Preferred, 2 Years Experience In Customer Service Required
• General Experience: In a physician practice or call center environment Preferred, Scheduling for physician office or radiology Preferred, Working in an Electric Medical Record System (EMR) Preferred, Communicating in Spanish or other languages (Bilingual) Preferred