Call Center Clerk

About the role

Deliver exceptional customer service by treating every customer with courtesy and professionalism.
Answer and resolve customer inquiries through assigned call queues.
Meet performance expectations and maintain accuracy in all tasks.
Process payments securely.
Accept and process official documents with accuracy and timeliness.
Maintain working knowledge of Florida Statutes, Records Management policies, and best practices.
Navigate internal systems including the Intranet, LeeClerk.org, and kiosk stations.
Learn redaction requirements, department-specific fees, document types, and case types.
Provide in-office support for customer service duties as assigned.
Assist with special projects and additional responsibilities as needed.
Accurate keyboarding and data entry skills.
Strong business English and math proficiency.
Excellent communication skills—both written and verbal.
A professional, courteous demeanor and strong work ethic.
Ability to maintain confidentiality and use tact in sensitive situations.
Proficiency with PCs and printers.
Willingness to work extended hours when needed.

Responsibilities

• Deliver exceptional customer service by treating every customer with courtesy and professionalism.
• Answer and resolve customer inquiries through assigned call queues.
• Meet performance expectations and maintain accuracy in all tasks.
• Process payments securely.
• Accept and process official documents with accuracy and timeliness.
• Navigate internal systems including the Intranet, LeeClerk.org, and kiosk stations.
• Learn redaction requirements, department-specific fees, document types, and case types.
• Provide in-office support for customer service duties as assigned.
• Assist with special projects and additional responsibilities as needed.

Requirements

• A high school diploma or equivalent.
• Two years of clerical experience, or a combination of education and experience demonstrating your ability to perform the duties.
• Two years of cash-handling experience.
• Two years of customer service experience.

Qualifications

• Education & Experience: Click here for a complete job description.

Skills

• Accurate keyboarding and data entry skills.
• Strong business English and math proficiency.
• Excellent communication skills—both written and verbal.

Benefits

• Superior health care plans with low premiums.
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options.
• Generous paid time off, paid holidays, birthday leave, and volunteer time.
• Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle.
• We are a qualifying employer for Public Service Loan Forgiveness Program.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible scheduling to accommodate your needs.