Telephone Banker - Inbound Call Center - 1st shift - Chandler, AZ
Bank of America · Chandler, AZ · 1 mo ago
Customer ServiceFull-time
Responsibilities
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
- Responds to customer inquiries and concerns, creating customized solutions
- Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
- Identifies client needs for licensed sales functions, making referrals to Line of Business partners
- Quotes rates, terms, and programs for banking solutions
- Manages risk in every business, product, and service transaction leveraging available tools
Skills
- Attention to Detail
- Client Solutions Advisory
- Customer and Client Focus
- Interpret Relevant Laws, Rules, and Regulations
- Adaptability
- Client Experience Branding
- Customer Service Management
- Issue Management
- Problem Solving
- Active Listening
- Business Development
- Consulting
- Referral Identification
- Research
Required Qualifications
- Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
- Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Minimum of at least an intermediate level of proficiency with computers.
- Self-motivated with excellent organizational skills.
- Strong decision-making and problem-solving skills.
Desired Qualifications
- Experience in the banking/financial industry.
- Experience working in a call center.
- Experience in telephone sales.
- Experience in retail sales.
Pay
Compensation is competitive and commensurate with experience.
Schedule
Shift: 1st shift (United States of America)
Hrs Per Week: 40