Bilingual/Spanish - Banker Associate - Inbound Call Center - Chandler

Responsibilities

• Works with clients to uncover needs for credit and short term lending while asking questions to uncover additional financial needs and recommending the best products, services, and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products including credit cards, lending needs, checking and savings accounts
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners
• Manages risk in every business, product, and service transaction leveraging available tools
• Creates positive client experience through active listening and addressing questions and concerns

Requirements

• Fluent in Spanish and English required (speak, write & read)
• Minimum 1 year of Up-selling/Cross-selling experience
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Comfortable engaging with clients and seeking to understand their needs while actively sharing options using plain language, building rapport and handling objections
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Minimum of an intermediate level of proficiency with computers
• Self-motivated with excellent organizational skills
• Strong decision-making and problem-solving skills

Qualifications

• High School Diploma / GED / Secondary School or equivalent

Desired Qualifications

• Ability to support and provide card solutions
• Experience in the banking/financial industry
• Experience working in a call center
• Experience in telephone sales

Pay

Details about pay are not specified in the job description.

Schedule

The job is available on a 1st shift (United States of America) with hours per week of 40.