Telepharmacy Technician (Onsite-Store 9347-Arizona) PT

About the role

The Telepharmacy Technician is responsible for overseeing the safe and secure operation of the Remote Dispensing Pharmacy, executing pharmacy ordering and day-to-day inventory management practices, improving total store service foundations, and serving as a peer mentor for new hires.

Responsibilities

• Oversee the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
• Oversee pharmacy inventory management, including controlled substances, by reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
• Execute pharmacy ordering and day-to-day inventory management practices, including cycle counts, returns-to-stock, one-by-one returns/outdates, refrigerator organization and temperature logging, waiting bin, etc.
• Participate in monthly review of the Inventory Excellence Report and collaborate with the Telepharmacy team to improve overall inventory excellence.
• Serve as the point person for annual inventories, resets (e.g. Rx Planograms), and pharmacy-related components of AP Pulse Checks.
• Receive and act upon all operational communications, including completing required tasks (email, myWork, etc.), and similar activities.
• Improve total store service foundations by executing outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
• Demonstrate a growth mindset to support positive business outcomes; inspire and motivate the total store team to embrace change, including workflow enhancements and new product/service offerings.
• Serve as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.

Qualifications

• Must be at least 18 years old.
• Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states).
• PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification.
• High school diploma or General Equivalent Development (GED) required.
• State-level licensure requirements vary by state.
• Attention and Focus: Ability to concentrate on a task over an extended period without being distracted.
• Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner; notice and understand customers' reactions, and respond appropriately.
• Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues; actively listen by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical Reasoning: Ability to use math to solve a problem, such as calculating day's supply of a prescription.
• Problem Resolution: Ability to judge when something is wrong or is likely to go wrong; recognizing there is a problem; choosing the best course of action when faced with a complex situation with several available options.
• Physical Demands: Remaining upright on the feet, particularly for sustained periods of time; moving about on foot to accomplish tasks, particularly for moving from one work area to another, including outside of the pharmacy area; lifting, scanning, and bagging purchased items; finger dexterity: picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm; reaching overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items; extending hand(s) and arm(s) multiple directions to place, move, or lift items; precision control: able to adjust machines to exact positions; stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; visual acuity: close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; able to orally communicate information and instructions to colleagues and customers; occasional lifting of up to a maximum of 30 lbs up to a height of 4 feet; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.