Telepharmacy Technician

About the role

At CVS Health, Telepharmacy Technicians play a critical role in managing day-to-day operations within our Telepharmacy Remote Dispensing Pharmacy (RDP) locations. They oversee the safe and secure operation of the pharmacy, manage prescription fulfillment, and provide exceptional customer service.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
• Serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances
• Fulfilling prescriptions according to pharmacy workflow procedures, including production, pick-up, drive-thru, and drop-off
• Managing controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory
• Creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; offering arrangements for immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing inventory activities, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Supporting additional patient health care services when the pharmacist is on-site, such as immunizations, point-of-care testing, and volunteering at offsite clinics
• Supporting immunizations by completing additional licensure and training requirements, obtaining Technician Immunizer status, educating patients about the importance of vaccines, and monitoring for adverse reactions

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must have National Certification (PTCB or ExCPT)
• Must have State-level licensure requirements, which vary by state
• Must have 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred

Qualifications

• Must be at least 18 years of age
• Must have Advanced Certified Pharmacy Technician (CPhT-Adv) certification
• Must have previous experience in a pharmacy, retail, medical, or customer service setting
• Must have experience in an Inventory Specialist role
• Must be able to work in the home store and across the market in other locations to meet business needs

Skills

• Strong communication skills
• Attention to detail
• Ability to handle stress and multitask
• Knowledge of pharmacy workflow and SOPs
• Ability to work independently and as part of a team

Benefits

We offer a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Pay

The typical pay range for this role is $17.15 - $27.15. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.