Telepharmacy Technician

About the role

At CVS Health, Telepharmacy Technicians play a critical role in delivering on our brand promise by managing day-to-day operations, executing tasks, and providing exceptional service. They oversee the safe and secure operation of the Remote Dispensing Pharmacy, manage inventory, and contribute to positive patient experiences.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
• Serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances
• Fulfilling prescriptions according to pharmacy workflow procedures, including production, pick-up, drive-thru, and drop-off
• Managing controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory
• Providing empathetic and personalized service to patients at pick-up, drive-thru, and over the phone
• Completing inventory activities, such as putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Supporting additional patient health care services when the pharmacist is on-site, such as immunizations, point-of-care testing, and volunteering at offsite clinics
• Supporting immunizations by completing additional licensure and training requirements, educating patients about the importance of vaccines, and monitoring for adverse reactions

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must have National Certification (PTCB or ExCPT)
• Must have State-level licensure requirements, which vary by state
• Must have 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred

Qualifications

• Must be at least 18 years of age
• Must have Attention and Focus, Customer Service and Team Orientation, Communication Skills, Mathematical Reasoning, Problem Resolution, Physical Demands, and Express or Exchange Ideas by Means of Spoken Word
• Preferred qualifications include Advanced Certified Pharmacy Technician (CPhT-Adv), Previous experience in a pharmacy, retail, medical, or customer service setting, Experience in an Inventory Specialist role, and Ability to work in the home store, and across the market in other locations

Skills

Telepharmacy Technicians must have strong skills in following SOPs, managing inventory, providing empathetic service, and supporting additional patient health care services.

Benefits

The typical pay range for this role is $17.15 - $27.15. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.