Telepharmacy Technician

About the role

At CVS Health, Telepharmacy Technicians play a critical role in delivering on our brand promise by managing day-to-day operations, executing pharmacy workflows, and providing exceptional patient care. They are responsible for overseeing the safe and secure operation of the Remote Dispensing Pharmacy, managing inventory, and supporting various patient health care services.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
• Serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances
• Fulfilling prescriptions safely and accurately, including counting, capturing images, and maintaining inventory
• Creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; offering arrangements for immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Managing inventory activities, such as putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Supporting immunizations, including preparing and administering vaccines, educating patients about the importance of vaccines, and monitoring for adverse reactions
• Assisting in additional patient health care services when the pharmacist is on-site, such as point-of-care testing and volunteering at offsite clinics

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification. Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program. National Certification (PTCB or ExCPT) is preferred. 1-3 years previous experience as a Pharmacy Technician is preferred. Advanced Certified Pharmacy Technician (CPhT-Adv) certification is preferred. Previous experience in a pharmacy, retail, medical, or customer service setting is preferred. Experience in an Inventory Specialist role is preferred. Ability to work in the home store, and across the market in other locations, to meet business needs is preferred.

Qualifications

• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must have National Certification (PTCB or ExCPT)
• Must have 1-3 years previous experience as a Pharmacy Technician
• Preferred to have Advanced Certified Pharmacy Technician (CPhT-Adv) certification
• Preferred to have previous experience in a pharmacy, retail, medical, or customer service setting
• Preferred to have experience in an Inventory Specialist role
• Preferred to have ability to work in the home store, and across the market in other locations, to meet business needs

Skills

• Compliance with state board of pharmacy requirements
• Safe and secure operation of the Remote Dispensing Pharmacy
• Completion of controlled substance prescription fulfillment
• Creation of personalized patient experiences
• Inventory management and cycle counts
• Support of immunizations and other patient health care services

Benefits

The typical pay range for this role is $17.15 - $27.15. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.