Telepharmacy Technician

About the role

At CVS Health, Telepharmacy Technicians play a critical role in managing day-to-day operations within our Telepharmacy Remote Dispensing Pharmacy (RDP) locations. They oversee the safe and secure operation of the pharmacy, manage prescription fulfillment, and provide exceptional patient care.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
• Serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances
• Fulfilling prescriptions according to pharmacy workflow procedures, including production, pick-up, drive-thru, and drop-off
• Counting, capturing images, and maintaining inventory for controlled substance prescriptions and any additional CII prescriptions
• Creating heartfelt and personalized moments for patients at pick-up, drive-thru, and over the phone; offering arrangements for immunizations and other services; and demonstrating compassionate care by solving or escalating patient problems
• Completing inventory activities, such as putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Supporting immunizations, including preparing and administering vaccines, educating patients about the importance of vaccines, and monitoring for adverse reactions
• Assisting with additional patient health care services when the pharmacist is on-site, such as point-of-care testing and volunteering at offsite clinics

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must have National Certification (PTCB or ExCPT)
• Must have State-level licensure requirements, which vary by state
• Must have 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred

Qualifications

• Must be at least 18 years old
• Must have Attention and Focus, Customer Service and Team Orientation, Communication Skills, Mathematical Reasoning, Problem Resolution, Physical Demands, and Express or Exchange Ideas by Means of Spoken Word
• Must have Advanced Certified Pharmacy Technician (CPhT-Adv) experience, Previous experience in a pharmacy, retail, medical, or customer service setting, and Experience in an Inventory Specialist role
• Must be able to work in the home store, and across the market in other locations, to meet business needs

Skills

• Attention to detail
• Effective communication
• Inventory management
• Medication handling
• Problem-solving
• Time management

Benefits

Our comprehensive benefits package includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.