Telematics Technician

About the role

Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats.

Location: Remote (100% travel). Reports to Resource Deployment Manager. Full-time, non-exempt.

Responsibilities

• Deliver high-quality on-site service and customer communication during installation, maintenance, or repair activities, ensuring professional conduct and issue resolution.
• Install and configure low-voltage network cabling and hardware in field environments, adhering to site specs, safety standards, and project timelines.
• Lead vehicle-based installations of telematics, GPS, and electronic systems, ensuring accuracy, calibration, and adherence to manufacturer requirements.
• Diagnose, troubleshoot, and resolve technical issues independently, using diagrams, tools, and software to identify and correct field problems.
• Document work clearly and completely using digital tools, ensuring photos, checklists, and system entries meet closeout and reporting standards.

Requirements

• High school diploma or equivalent
• Strong mechanical aptitude and comfort using hand and power tools
• Excellent communication skills and customer-facing presence
• Ability to work independently, think critically, and problem-solve in the field
• Willingness to travel extensively and work flexible schedules (days, nights, weekends)
• Clean driving record and valid driver’s license

Nice to Have

• 1+ years of experience in network cabling, telecom, or automotive electronics
• Ability to read wiring diagrams, blueprints, and technical manuals
• Familiarity with telematics or diagnostic tools (e.g., Samsara, GPS platforms)
• Technical diploma or certificate in electronics, automotive, or telecom-related fields
• Certifications such as BICSI Installer, CompTIA Network+, MECP, or equivalent

Working Conditions / Physical Requirements

• Ability to work both in the field and in an office or workshop environment
• Requires travel to client locations or vehicle sites
• Physical ability to work and fit in different settings, including tight and confined spaces, or working in uncomfortable positions
• Prolonged periods of standing, walking, crawling, kneeling, crouching
• Must be able to alternate from sitting to standing at will with the ability to climb steps/ladders while balancing at alternating heights
• Ability to perform all physical duties to complete installation, including lifting 75 lbs and 35 lbs overhead, reaching at or below shoulder level, pushing and pulling
• Manual dexterity and fine motor skills
• Good vision to read diagrams, manuals and detailed work
• Ability to hear and speak and understand instructions and communicate effectively

Benefits

• Competitive Compensation
• Remote or Hybrid Positions
• Focus on Culture and Employee Engagement: Emphasizing work-life balance.
• Paid Time Off
• Medical/Dental/Vision Plans: Starting the first of the month following hire date.
• 401(k) + Company Match
• Profit Sharing
• Flexible Schedule
• Life and Disability Insurance
• Employee Discounts, Employee Referral Bonuses

Pay

$22-$32/hour