TeleHear Provider - Remote

About the role

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle. We are looking for a dynamic TeleHear Provider that will work closely with local offices to help develop and support patient care through tele‑hear programs. Working with the management team, they will help assess the technical issues around these programs, implement appropriate process and procedure, and help train local staff. Our culture is built around an experienced team that values professional growth and knowledge‑sharing, celebrates innovation by providing patients with the most innovative technology and effective hearing devices, serves with passion, purpose and excellence, and operates as a total team approach where staff coordinate their individual expertise to deliver the best possible care for patients.

Responsibilities

• Test patients remotely and guide them through the sales and selection of hearing aids
• Troubleshoot technical issues related to the remote sales process
• Support other area offices when an audiologist or provider is needed
• Counsel patients and assist local providers in the sales process
• Provide diagnostic, sales verification, or troubleshooting support remotely as needed (on demand or by appointment)
• Recommend, monitor, and advise patients on the use and outcome of counseling tools

Requirements

• Audiology degree (Master’s or Au.D.)
• 3 years of retail dispensing experience
• Working knowledge of market and business practices, especially tele‑hear
• Expert knowledge of software systems including MS Office and Starkey programming software
• Strong problem‑solving, analytical, communication, organizational, and interpersonal skills

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Health savings account with company contribution
• Flexible spending accounts (medical and dependent care)
• Paid employee assistance program
• Paid time off (PTO), paid sick and safe time, and paid holidays
• Life insurance
• Short‑term and long‑term disability insurance
• Hearing aid benefits

Pay

The annual salary range for this position is $70,070.00 – $94,500.00 per year. Starting pay within this range may vary based on geography/market, skills, education, experience, and other qualifications. The role is eligible for a performance‑based bonus, though payout is not guaranteed.