Telehealth Tech/LPN

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people.

About Valor Healthcare

Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience. Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Responsibilities

• Actively assist with patient care, physical examinations and ancillary tests via telehealth modalities, including Clinical Video Teleconferencing (CVT), Care Coordination Store and Forward (CCSF), Care Coordination Home Telehealth (CCHT), E-Consults, My HealtheVet Secure Messaging and others. Educate patients and staff as applicable.
• Oversee telehealth appointment scheduling, working with parent VAMC schedulers to ensure appointments are managed and no conflicts with telehealth rooms and equipment. Troubleshoot scheduling conflicts with parent VAMC subject matter experts.
• Perform the annual and routine nursing assessments and preventive health services authorized by the VA and the clinic Medical Director, including interviewing and collecting patient information (pain assessment, pulse rate, temperature, height & weight, blood pressure). Record information in patient’s electronic medical record.
• Administer medications as ordered by a medical provider (orally, subcutaneously, or intramuscularly) and document time and amount in patients’ electronic charts. Apply compresses and observe patients for adverse reactions.
• Operate electrocardiograph (EKG) and other diagnostic equipment to administer routine diagnostic tests and treatments (glucometers, pulse oximeters, nebulizers, oxygen equipment, spirometry, eye exams, etc.).
• Dress wounds and incisions, interpret physician’s instructions to patients, assist with emergencies, and perform related tasks as directed.
• Collect lab specimens (urine, blood, sputum) for testing and perform waived laboratory tests on these specimens.
• Clean treatment rooms, equipment, and supplies using approved manufacturer wipes and/or solutions.
• Submit laboratory and radiology results to medical providers and provide private practice results to the VA for scanning or upload into patient records after provider review.
• Ensure proper clinic stop codes/identifiers are used for each telehealth modality to capture workload accurately. Troubleshoot coding concerns.
• Input all patients’ information into VISTA/CPRS and complete clinical reminders due at the time of each patient visit.
• Assist with front desk duties, including check-in, check-out, and phone coverage as needed.
• Support co-managed care collaboration with non-VA providers and facilities.
• Provide patient and family health education focused on self-management, prevention, wellness, and healthy lifestyle choices. Advise on community resources.
• Maintain confidentiality of veterans’ data and comply with all VA and company training requirements.
• Fulfill compliance requirements for the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC), lab compliance, and other related items.
• Train clinic staff on telehealth modalities and ensure understanding of telehealth emergencies.
• Inventory telehealth equipment and maintain a contact list for equipment issues.
• Remain focused on achieving excellent clinical outcomes through VA guidelines.
• Organize lunch and learn training sessions for staff via CVT (e.g., required VA trainings).
• Provide excellent customer service to veterans, colleagues, and clinic visitors, ensuring a warm and professional atmosphere.
• Educate patients on available telehealth resources and collaborate with clinic leadership to resolve veteran concerns or complaints.
• Participate in clinic outreach events to support enrollment initiatives.
• Assist in developing plans to increase Veteran participation in telehealth modalities.
• Support patient enrollment and retention in appointments, follow-up visits, or nurse visits.

Requirements

• Diploma or certificate from an accredited program of practical or vocational nursing as approved by the state.
• Minimum one-year experience as an LPN/LVN in a primary care or ambulatory care setting; government healthcare environment preferred.
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Must comply with and maintain a valid, unrestricted license in the state of desired employment or as required by VA contractual obligations.
• Current certification in Basic Life Support (BLS) and ACLS as specified by individual VAMC contract.
• Proficiency in written and spoken English.
• Strong computer skills, including EMR experience.
• Energetic and optimistic demeanor.

Benefits

• Competitive salary
• Excellent benefits
• Three weeks of PTO to start

Schedule

Weekday schedule.