LPN / Telehealth Nursing

Patient Care & Clinical Management

• Provide virtual nursing care using telecommunication technologies (telephone, video, chat, etc.).
• Assess patient needs using clinical protocols, guidelines, and Synergy model for Care.
• Assist with medication management and scheduling appointments.
• Routinely route medication renewal orders to providers for review per protocol.
• Collaborate with patients regarding prescription management, including protocol orders.
• Identify and report patient safety and quality issues.
• Act as an advocate for the patient, supporting optimal health outcomes.
• Educate patients on the provider's plan of care.
• Resolve pharmacy/medication issues in collaboration with providers.

Operational Support

• Document, update, and maintain patient medical records.
• Support clinical and administrative operations of telehealth.
• Participate in staff meetings, huddles, and organizational meetings.
• Train, orient, and educate new team members and students.
• Maintain confidentiality in all interactions and follow telehealth policies.

Communication & Collaboration

• Serve as a liaison between patients and providers.
• Demonstrate effective listening skills and conflict resolution abilities.
• De-escalate calls and manage difficult situations.
• Collaborate actively with the team and other health system partners.

Compliance & Professional Development

• Adhere to the ANA Code of Ethics for Nurses.
• Maintain competencies for telehealth nursing.
• Participate in professional development activities.
• Meet minimum quality, safety, and productivity metrics consistently.

Technology

• Use Emory-approved telehealth platforms and technology in patient care delivery.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and eMR.
• Utilize TEAMS, email, and other communication platforms to stay informed.

Required Minimum Qualifications

• High School Diploma or GED required.
• Graduate of an accredited Licensed Practical Nursing Program.
• Previous nursing experience preferred, not required.
• Valid, active, unencumbered License of Practical Nursing approved by the Georgia Board of Nursing.
• An active compact/multistate license (eNLC) is required within 60 days of hire.
• BLS Skills: Critical thinking and data synthesis, strong telephone communication skills and computer skills, effective communication skills over various mediums, multi-tasking in a fast-paced environment with attention to detail, strong interpersonal skills encompassing cultural, ethical, economic, and access to healthcare resource understanding when interacting with patients, knowledge of electronic medical records and e-prescribing, proficiency with Microsoft Word, Excel, PowerPoint, TEAMS, Outlook and eMR and other electronic platforms.
• Access to high-speed broadband and reliable internet in your home, private and confidential workspace in your home, computer proficiency in multiple systems, including intermediate knowledge of Windows-based applications (Microsoft Office suite, etc).

Additional Requirements

• Must complete and maintain nursing competencies for all components of virtual/telehealth nursing.
• Must meet minimum quality, safety and productivity metrics consistently.
• When scheduled to work must be actively working and following the virtual work policies.

Physical Requirements

• Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors

• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.