Telecommunicator I

Location: Rockingham, NC | Position Type: Full-Time, 12-hour rotating shifts (including nights, weekends, and holidays)

About the Role

We are the 9-1-1 Public Safety Answering Point (PSAP) for Richmond County, NC, dedicated to ensuring community safety by providing timely, professional, and accurate emergency and non-emergency dispatch services for law enforcement, fire, and EMS agencies.

The Telecommunicator is the critical link between the public and first responders. You’ll answer 9-1-1 and non-emergency calls, gather information, and dispatch the right public safety resources. Staying calm under pressure and maintaining professional, accurate communication is key.

Responsibilities

• Answer 9-1-1 and non-emergency calls accurately and efficiently
• Operate CAD systems to log calls, update unit status, and assign resources
• Follow IAED protocols (EMD, EFD, EPD) and provide pre-arrival instructions when needed
• Dispatch law enforcement, fire, and EMS units, coordinating with multiple agencies
• Monitor multiple radio channels and telephone lines
• Maintain professionalism during high-stress or sensitive calls
• Document all calls and actions accurately
• Participate in ongoing training and quality assurance reviews
• Support internal operations, including shift coverage, administrative tasks, and training

Requirements

• High school diploma or GED required (some college preferred)
• Previous experience in emergency communications, law enforcement, fire, EMS, or a call center is a plus
• Strong verbal and written communication skills
• Computer proficient, able to multitask under pressure
• Reliable transportation for potential deployment or training

Certifications

Must complete within 180 days:

• IAED ETC, EMD, EFD, and EPD certifications
• CPR/AED (American Heart Association)

Benefits

• Free health, dental, and life insurance
• 5% employer contribution into 401(k)
• Strong pension plan
• Annual, sick, and petty leave
• Ongoing training and career development opportunities