Telecommunications Technician – Service

About the Company

With over 19 years of experience, Hays Electrical Services is a nationally recognized electrical contractor delivering high-quality, safe, and reliable electrical solutions across commercial, industrial, and specialty markets. Licensed in multiple states and trusted by leading general contractors, Hays is built on a foundation of safety, excellence, drive, communication, and client focus. Our mission is simple: to make ourselves indispensable to our customers. We achieve this by investing in our people, continuously improving our processes, and delivering results that set the standard in the electrical contracting industry.

Position Summary

The Telecommunications Service Technician performs MAC (moves, adds, and changes) work, troubleshooting, repair, and small-project cabling support for end-user and owner accounts under Division 27 scopes — copper and fiber horizontal and backbone cabling, patching, and telecom room reorganization. This is an independent, customer-facing role working primarily in occupied facilities. The technician diagnoses and remediates cabling and connectivity issues, certifies work to BICSI/TIA standards, and supports small installations as part of the service department's scope. A core part of the role is patching new and relocated drops in coordination with the customer's IT support and bringing new IP devices live for customers who may not have on-site IT staff.

Key Responsibilities

• Perform MAC work: add, relocate, and extend copper and fiber drops; patch and re-patch; and reconfigure racks
• Troubleshoot and remediate failed links, mislabels, continuity/mapping errors, and connectivity issues
• Terminate copper (jacks, patch panels, 110/blocks) and fiber (splices, connectors, cassettes); splice as needed
• Test and certify repaired and new links (e.g., Fluke DSX/CertiFiber) and submit results
• Support small cabling installations and telecom room reorganizations
• Patch new and relocated drops at the rack in coordination with the customer's IT support
• Bring new IP endpoints live after adding drops — connecting and activating desk phones, conference-room systems, cameras, wireless access points, and similar devices — for customers who may not have on-site IT staff
• Respond to service calls and coordinate with end-user IT and facilities teams
• Label and document per TIA-606; update as-builts and cabling records
• Identify and recommend repairs and upgrades; support time-and-materials quoting
• Represent the company professionally in customer-occupied environments
• Manage truck stock, tools, and test equipment
• Follow all company safety policies and OSHA requirements at all times

Required Qualifications & Skills

• 3+ years of structured cabling service, MAC, or installation experience
• Proficiency terminating and testing both copper (Cat 6/6A) and fiber optic cabling
• Working knowledge of BICSI/TIA standards, including TIA-568 and TIA-606 labeling
• Experience with certification test equipment (e.g., Fluke DSX / CertiFiber) and interpreting results
• Ability to work independently on small projects and service calls
• Strong customer-service orientation and professional communication
• Valid driver's license and clean driving record; available for on-call as needed
• Ability to meet the physical requirements of the role

Preferred Qualifications

• BICSI Installer 1, Installer 2 (Copper/Optical Fiber), or Techn