Telecommunications Technician

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high-accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

About the Role

The Customer Service Technician will perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment. Additionally, they will maintain and repair outside plant facilities within assigned geographic service areas.

Location and Schedule

This is a full-time position located in the Winter Park, FL area. The typical schedule is Monday - Friday, 8:00 AM - 4:30 PM. May also include nights, weekends, holidays, overtime, and the possibility of being on call.

Responsibilities

• Perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment.
• Perform maintenance and repair on outside plant facilities.
• Climb poles, use a shovel and pick to dig up and bury cable, and may be required to work in manholes or controlled environmental vaults (CEV).
• Locate buried telephone cables.
• Observe all safety rules and regulations.
• Assist other technical personnel in the performance of their duties when requested.
• Convey a positive and professional appearance and demeanor when communicating the company’s products and services to customers.
• Actively support sales and marketing-related activities.
• Direct customer-facing work and sales referrals.
• Demonstrate accountability and dependability (on time and on load when scheduled and serve on call as needed).
• Collaborate with team members to achieve work group key service measures.
• Use active listening to take input from customers, APS, and co-workers to problem-solve and improve skills.
• Ask relevant questions to ensure problems are resolved quickly or to clarify information or directions.
• Actively seek new information and work to improve skills and knowledge.
• Assume all other duties as assigned.

Requirements

• High School diploma (or equivalent) or higher.
• Ability to distinguish colors on facilities.
• Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
• Ability to work aloft (e.g., ladder).
• Ability to work outside in all weather conditions and at various hours of the day/night.
• Ability to work varying shifts and hours, including possible mandatory overtime, weekends, and holidays.
• A valid driver’s license and satisfactory driving record.

Preferred Qualifications

• Prior experience as a customer-facing telecom operations technician.
• Basic electricity training/certification or documented equivalent work experience.
• ADSL installation/repair experience (self/full installs).
• A+/Net+ certification.

Skills

• Teamwork (technical expertise developed to complete work efficiently).
• Active Listening (ability to take input from customers, APS, and co-workers).
• Active Learning (curious seeker of new information and actively works to improve skills and knowledge).

Pay

Minimum hourly rate: $15.61
Maximum hourly rate: $34.94

Benefits

Lumen offers a comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits, as well as other perks that enhance physical, mental, emotional, and financial well-being.