Telecommunications Technician

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high-accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

About the role

The Central Office Technician is responsible for the installation, maintenance, and repair of telecommunication systems within central office environments. They ensure the smooth operation of communication networks by managing equipment and providing customer support. The position is responsible for the provisioning and maintenance of subscriber loop carrier systems, DSL, POTS, GPON, digital and optical muxes.

Responsibilities

• Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and/or electronic measuring devices.
• Plans jobs and determines materials and resources needed to complete tasks, updates work and maintenance logs, keeps team and managers informed on the status of projects.
• Travels between central office locations.
• Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.
• Utilizes knowledge of general input and analysis of ESS translations.
• Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, Electronic Data Switching, etc.), uses various types of testing devices, e.g., volt-ohm meters, spectrum analyzers, digital communications, data analyzers, etc.

Requirements

• At least six months experience diagnosing circuit trouble, and performing testing with volt ohm meters, TMS, or comparable equipment.
• At least six months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, and fiber circuits.
• Must be proficient in DMS 100 Switch maintenance and routines, working knowledge of IOF, SONET/DWDM equipment and services.
• Requires a valid state driver’s license with satisfactory driving record.
• Ability to work varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.

Preferred Qualifications

• At least 12 months experience diagnosing circuit trouble, and performing routine testing, including measuring AC/DC current using volt ohm meters, TDR, or comparable test equipment.
• At least 12 months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, and fiber circuits or services.
• Experience working with 5ESS switches.
• Experience including ROADM, Infinera, QMOE, IP Ethernet.
• Certification or training in the maintenance and operation of AFC (DLC), Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel DSL systems.
• Experience working independently with little supervision.

Schedule

This is a full-time position located in Jackson, WY. The typical schedule is Monday - Friday 8am - 4:30 pm. May be assigned to work out of town overnight for varying lengths of time. May include nights, weekends, and holidays.

Pay

Minimum hourly rate: $15.50
Maximum hourly rate: $42.77

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, and Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.