Telecommunications Technician

About the role

Provide support for enterprise voice and unified communications systems, including troubleshooting and incident response. Manage phone number inventory, lifecycle, and user provisioning across multiple UC platforms. Coordinate with vendors and carriers to ensure telecom services operate smoothly and efficiently. Maintain accurate records for E911 administration and telecom records management. Assist users through training and support to enhance system adoption and usability.

Requirements

• 3-5 years of experience as an enterprise voice and unified communications technician or analyst.
• Experience with moves, adds, changes, and user provisioning across UC platforms.
• Knowledge of telecom expense management, carrier coordination, and E911 records management.
• Ability to learn new technologies, especially Microsoft Teams Voice.
• Strong communication skills, including reading, writing, and explaining technical information clearly.

Benefits

• Medical and prescription drug plans (after waiting period)
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

What’s in it for you

• Opportunity to work in a dynamic and supportive environment dedicated to public service.
• Engagement with cutting-edge telecommunications technologies and systems.
• Chance to develop your skills and advance your career in a stable organization.
• Work with a collaborative team committed to excellence and innovation.
• On-the-job training and professional development opportunities.

Location: Milwaukee, WI