Telecommunications Specialist III

About the role

Rigil is an award-winning, woman-owned, small business specializing in technology consulting, strategy consulting, and product development. We value teamwork and aim to build strong leaders.

Responsibilities

• Performs onsite, in-person walk-throughs of work areas to determine if additional resources or requirements are needed to fulfill customer experience.
• Manages and updates local work order tracking system, briefs Federal Staff on an ad hoc basis about project concerns.
• Provides weekly activity reports on overall work performed.
• Resolves customer complaints and escalations.
• Evaluates, analyzes, develops or improves communication systems, procedures and requirements as outlined in the statement of work.
• Captures and manages customer service tickets.
• Coordinates the installation of telephone and network positions.
• Works on inside and outside Telecom and Network infrastructure cable plant.
• Assists all Telecommunications Mechanics as requested.
• Installs, removes, maintains, modifies, troubleshoots and repairs voice and/or non-voice communications systems including paging, alarm, analog and digital communications equipment.
• Runs cables, installs connectors, etc. associated with telecommunications equipment for voice and non-voice circuits.

Requirements

• Must be a high school graduate or equivalent.
• Must have at least five years’ experience in pulling wire cable to termination point, for installation of network positions, telephones, switches, etc.
• Four years’ experience handling customer calls and interactions.
• Experience at MMAC/FAA is preferred.

Qualifications

• High school diploma or equivalent.
• Five years’ experience in pulling wire cable to termination point, for installation of network positions, telephones, switches, etc.
• Four years’ experience handling customer calls and interactions.
• Experience at MMAC/FAA is preferred.

Skills

• Customer service skills
• Technical troubleshooting
• Communication systems management
• Telecommunications installation and maintenance

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Pay

Salary range: $70,000 - $90,000 annually.

Schedule

Full-time position.

Contact

Rigil Corporation
Company Website: www.rigil.com

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