Telecommunications Solutions Coordinator

Key Responsibilities

• Technology Planning & Project Delivery
• Develop project plans, schedules, milestones, and resource requirements.
• Manage project risks, issues, dependencies, and escalations.
• Cook up project activities across DBHDD facilities and stakeholders.
• Provide project status reporting to leadership.
• Infrastructure Modernization
• Develop and manage infrastructure upgrade roadmaps for voice services (VoIP/HVS), data networks, wireless infrastructure, fiber and structured cabling, public address systems, HVAC monitoring systems, fire alarm infrastructure, and Cisco endpoint refresh programs.
• Support implementation of emerging technologies and infrastructure enhancements.
• Telecommunications & Voice Services
• HVS/VoIP transformation initiatives.
• Develop implementation strategies for voice modernization projects.
• Cook up site assessments, inventory reviews, equipment staging, deployment, and migration activities.
• Ensure successful transition from legacy voice platforms.
• Vendor & Contract Management
• Maintain partnerships with telecommunications carriers and technology vendors.
• Cook up vendor deliverables and project commitments.
• Participate in technology evaluations and vendor selection processes.
• Monitor vendor performance and contractual obligations.
• Asset & Infrastructure Governance
• Oversee inventory management and reconciliation efforts.
• Ensure infrastructure assets are properly documented in Asset Management systems.
• Cook up technology refresh initiatives and equipment lifecycle management.
• Special Projects
• Assist in enterprise-wide infrastructure initiatives.
• Cook up network integration projects.
• Support agency strategic technology initiatives.

Qualifications

• Bachelor’s degree in information technology, Business Administration, Engineering, or related field.
• PMP certification.
• 5 years of project/program management experience.
• Experience managing telecommunications, network, and infrastructure projects.
• Strong vendor management experience.
• Experience with VoIP, networking, wireless technologies, and enterprise infrastructure.

Skill Matrix

• Bachelor’s degree in information technology, Business Administration, Engineering, or related field.
• 5 Years Experience managing telecommunications, network, and infrastructure projects.
• 5 Years Experience with VoIP, networking, wireless technologies, and enterprise infrastructure.
• 5 Years Vendor management experience.

Benefits

• Long-Term Stability: Multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Quality healthcare benefits.
• Future Planning: 401(k) program for financial security.
• GC Assistance: Support for Green Card processing.