Telecommunications Solutions Coordinator

About the role

Support project leads by applying project management knowledge, tools, techniques, and best practices. Drive the adoption of project management methodologies, standards, and governance. Plan, coordinate, and implement enterprise telecommunications, network, voice, mobility, audiovisual, and infrastructure projects across DBHDD facilities. Manage technology modernization initiatives, vendor coordination, and infrastructure planning to ensure successful project delivery aligned with agency objectives. Must be local to the Metro Atlanta area.

Responsibilities

• Technology Planning & Project Delivery: Plan and manage enterprise telecommunications, network, voice, and infrastructure modernization projects. Develop project plans, schedules, milestones, budgets, and resource requirements. Identify and manage project risks, issues, dependencies, and escalations. Coordinate project activities across multiple DBHDD facilities and stakeholders. Track project progress and provide regular status reports to leadership. Ensure projects are delivered on time, within scope, and within budget.
• Infrastructure Modernization: Develop and manage infrastructure modernization roadmaps. Coordinate upgrades and deployments for:
  • Voice Services (VoIP/HVS)
  • Data Networks
  • Wireless Infrastructure
  • Fiber Optic & Structured Cabling
  • Public Address (PA) Systems
  • HVAC Monitoring Systems
  • Fire Alarm Infrastructure
  • Cisco Endpoint Refresh Programs
  Support implementation of emerging technologies and enterprise infrastructure enhancements.
• Telecommunications & Voice Services: Lead and coordinate HVS/VoIP transformation initiatives. Develop implementation and migration strategies for voice modernization projects. Coordinate:
  • Site assessments
  • Infrastructure evaluations
  • Inventory reviews
  • Equipment staging
  • Deployment activities
  • Migration planning
  Ensure seamless migration from legacy voice platforms to modern VoIP solutions.
• Vendor & Contract Management: Build and maintain relationships with telecommunications carriers and technology vendors. Coordinate vendor deliverables and implementation schedules. Monitor vendor performance against project commitments and contractual obligations. Participate in technology evaluations, vendor selection, and procurement activities. Ensure vendor compliance with project timelines and service expectations.
• Asset & Infrastructure Governance: Oversee technology asset inventory and reconciliation activities. Ensure infrastructure assets are accurately documented in Asset Management systems. Coordinate technology refresh initiatives and equipment lifecycle management. Maintain accurate asset records and infrastructure documentation.
• Special Projects: Support enterprise-wide technology and infrastructure initiatives. Coordinate network integration and modernization projects. Assist with strategic agency technology programs and special initiatives. Collaborate with cross-functional teams to implement enterprise technology solutions.

Qualifications

• Bachelor's degree in:
  • Information Technology
  • Business Administration
  • Engineering
  • Related field
• PMP (Project Management Professional) Certification
• Minimum 5 years of Project or Program Management experience.
• Experience managing:
  • Telecommunications projects
  • Network infrastructure projects
  • Enterprise infrastructure implementations
• Strong vendor management and stakeholder coordination experience.
• Experience with:
  • VoIP technologies
  • Enterprise networking
  • Wireless technologies
  • Telecommunications infrastructure
  • Enterprise technology modernization projects

Skills

• Strong knowledge of:
  • Telecommunications infrastructure
  • Voice over IP (VoIP)
  • Enterprise networking
  • Wireless infrastructure
  • Structured cabling
  • Fiber optic infrastructure
• Experience managing infrastructure refresh and modernization initiatives.
• Strong project planning, scheduling, and risk management skills.
• Excellent communication and presentation skills.
• Ability to coordinate multiple concurrent projects and priorities.
• Strong analytical, organizational, and problem-solving abilities.
• Experience working with cross-functional teams, vendors, and executive stakeholders.
• Knowledge of project management methodologies, governance, and best practices.
• Experience supporting large-scale enterprise technology implementations.