Telecommunications Represntatv

About the role

The Telecommunications Representative plays a critical communication role, processing a high volume of in-coming and out-going telephone calls for both AtlantiCare Regional Medical Center Campuses, and the Hammonton Satellite Emergency Department. They also direct callers for various other AtlantiCare locations, as needed. Additionally, telecommunications representatives are responsible for initiating all emergency codes, traumas and announcing all emergencies such as MET calls and notifying the Stroke team. They manage and forward STAT and routine consults to the rounding, on-call provider. This position also functions as an after-hours answering service, managing emergency pages and ensuring accurate and efficient escalation of critical issues to on-call triage staff. This role is required to maintain accurate and up to date logs, reference and update Manilla On-Call and web-exchange; providing prompt notification to on-call staff and subsequent documentation. This position supports organizational strategic goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. This position reports to the Access Center Supervisor.

Responsibilities

• Answers and handles incoming calls promptly, and in accordance with departmental standards.
• Places out