Telecommunications Operator - West Hospital

About the role

The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual.

Responsibilities

• Contact on‑call teams (administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.).
• Function as a full‑time Operator; respond, prioritize and navigate all internal and external calls promptly and courteously, including patient information and transfers to patient rooms.
• Coordinate language and sign language interpretation requests from callers.
• Troubleshoot and resolve caller problems and specific requests in a timely manner.
• Maintain pagers (site‑specific).
• Utilize paging system, two‑way radio and portable phones as needed.
• When requested, contact On Call Teams/Personnel and document according to site‑specific protocol.
• Monitor and respond appropriately to alarms (Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5, Emergency phone line notifications).
• Respond accordingly to Emergency codes and site‑specific policies.
• Record all shift occurrences and fulfill documentation requirements per site policies/protocol.
• Organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order office supplies; attend hospital staff meetings as needed.
• Document calls for “On call Teams” including name and time of call, track and follow outcome of each request, and notify appropriate personnel of response status.
• Monitor and respond to alarm and security systems; identify alert situations (emergency/disaster codes, medical gases, severe weather, elevator malfunction, security systems); notify appropriate response personnel; document type of alert and call/response details.
• Determine need for outside operator assistance and connect all callers as appropriate.
• Respond to, prioritize and dispatch all calls forwarded from the information desk during its non‑staffed hours.
• Coordinate all language line requests; document calls including location and time of call; connect callers with language line personnel.

Qualifications

• High School Diploma (required)
• Prior telecommunications, medical terminology, hospital or medical office experience (preferred)

Skills

• Ability to troubleshoot and resolve caller problems promptly
• Proficiency with paging system, two‑way radio, and portable phones
• Coordinate language and sign language interpretation requests
• Monitor and respond to various