Telecommunications Operator - West Hospital

About the role

The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual.

Responsibilities

• Contact on‑call teams (administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.)
• Function as a full‑time operator: respond, prioritize and navigate all internal and external calls promptly and courteously, including patient information and transfers to patient rooms.
• Coordinate language and sign‑language interpretation requests from callers.
• Troubleshoot and resolve caller problems and specific requests in a timely manner.
• Maintain pagers (site‑specific).
• Utilize paging system, two‑way radio and portable phones as needed.
• When requested, contact on‑call teams/personnel and document per site‑specific protocol.
• Monitor and respond to alarms (Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5, Emergency phone line).
• Respond to emergency codes and site‑specific policies.
• Record all shift occurrences and fulfill documentation per site policies/protocol.
• Organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order office supplies; attend hospital staff meetings as needed.
• Document calls (name, time) and track outcomes; notify appropriate personnel of response status.
• Identify alert situations (emergency/disaster codes, medical gases, severe weather, elevator malfunction, security systems) and notify appropriate response personnel; document alert type and call/response details.
• Determine need for outside operator assistance and connect callers as appropriate.
• Respond to, prioritize and dispatch calls forwarded from the information desk during its non‑staffed hours.
• Coordinate all language line requests; document calls (location, time) and connect callers with language line personnel.

Requirements

• High School Diploma (minimum education)
• Preferred: prior telecommunications experience, medical terminology knowledge, hospital or medical office experience.

Pay

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).

Benefits

• Medical, dental, vision, prescription coverage; HSA/FSA options; life insurance; mental health resources and discounts.
• Paid time off; parental and FMLA leave; short‑ and long‑term disability; backup care for children and elders.
• Tuition assistance; professional development and continuing education support.
• Benefits may vary based on market and employment status.