Telecommunications Operator - The Jewish Hospital - PRN

We need to produce HTML fragment with sections: About the role? Not present. Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content. Let's parse the job description. Content: - Job Description: Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. - Responsibilities include contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc. Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. Coordinates language and sign language interpretation requests by callers. Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner. Maintains pagers, (site specific). Utilizes paging system, two way radio and portable phones as needed. When requested, contacts On Call Teams/Personnel and documents according to site specific protocol. Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications. Responds accordingly to Emergency codes and site specific policies. Records all shift occurrences and fulfills documentation requirements per site policies/protocol. May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed - Coordinates calls for "On call Teams" Documents calls including name and time of call, tracks and follows outcome of each request. Notifies appropriate personnel of response status. Monitors and responds to alarm, security systems. Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call/response details. Determines need for outside operator assistance and connects all callers as appropriate. Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours. Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel. - Required Minimum Education: High School Diploma - Other Knowledge, Skills and Abilities Preferred: Prior telecommunications, medical terminology, hospital of medical office experience. - As a Mercy Health associate... Benefits: "Our benefits are built to grow with you and meet your unique needs, every step of the way. What We Offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status." Thus we have Benefits content. Pay: "Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)" is part of benefits but also mentions pay. We can include Pay section if posting actually states pay specifics. It says "Competitive pay". That's vague but still mentions pay. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "Competitive pay". So we can include Pay section with that line. Benefits section also present. Schedule: not mentioned. So no Schedule. We also have Requirements: Minimum Education High School Diploma. Also Preferred Knowledge, Skills and Abilities: Prior telecommunications, medical terminology, hospital of medical office experience. We could have Qualifications section (maybe combine Education and Preferred). Or separate Requirements and Qualifications. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include based on content. We have Responsibilities (lots). We have Requirements (Minimum Education). We have Qualifications (Preferred knowledge/skills). We have Skills (maybe we could put Preferred knowledge/skills under Skills). But we already have Qualifications for preferred. Could also have Skills separate but we might combine. We need to avoid thin sections. Let's think: We have Responsibilities (substantial). We have Requirements (Education). We have Qualifications (Preferred). We have Benefits (list). We have Pay (Competitive pay). That's five sections. We should not include About the role (no separate). We'll not include Skills if we put preferred under Qualifications. Now format: Use

for each section heading. Then content: For Responsibilities, we need to use

• for any list of duties/requirements/benefits. The responsibilities are a paragraph with many items separated by semicolons. We could break into list items for each duty. The instruction: Use
  • for any list of duties/requirements/benefits. So we should convert responsibilities into list items. Similarly for Requirements (Education) maybe just a

    but could be list if multiple. We'll keep as

    for single item. For Qualifications (Preferred) we can list as

    • . Benefits also list. Pay: just a

      with "Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)." We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from responsibilities. Let's extract responsibilities bullet points: From text: - Expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. - Contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc. - Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. - Coordinates language and sign language interpretation requests by callers. - Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner. - Maintains pagers, (site specific). - Utilizes paging system, two way radio and portable phones as needed. - When requested, contacts On Call Teams/Personnel and documents according to site specific protocol. - Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications. - Responds accordingly to Emergency codes and site specific policies. - Records all shift occurrences and fulfills documentation requirements per site policies/protocol. - May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed - Coordinates calls for "On call Teams" Documents calls including name and time of call, tracks and follows outcome of each request. Notifies appropriate personnel of response status. - Monitors and responds to alarm, security systems. Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call/response details. - Determines need for outside operator assistance and connects all callers as appropriate. - Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours. - Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel. We need to ensure we didn't miss any. Now Requirements: Minimum Education: High School Diploma. Preferred Knowledge, Skills and Abilities: Prior telecommunications, medical terminology, hospital of medical office experience. Benefits list: Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible); Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts; Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders; Tuition assistance, professional development and continuing education support. Also note "Benefits may vary based on the market and employment status." That's a qualifier; we should include it as a sentence maybe in

      after list. Pay: "Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)" Actually that's same as first benefit item. Might be redundant. But we can still include Pay section with that sentence. We must not repeat content? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. It didn't say avoid duplication. But we could keep Pay separate as it's mentioned. However the Benefits section already includes that same phrase. Might be okay but could be considered duplication. However we need to follow instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Pay section has content: "Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)". That's specific. So we include. Now produce HTML. We'll start with

      Responsibilities

      then
      with each
      • . Ensure we preserve all details exactly as in posting. Use proper punctuation. Let's craft each
      • as a sentence. 1. Expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. 2. Contacts on‑call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc. 3. Functions as a full‑time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. 4. Coordinates language and sign language interpretation requests by callers. 5. Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner. 6. Maintains pagers (site specific). 7. Utilizes paging system, two‑way radio and portable phones as needed. 8. When requested, contacts On Call Teams/Personnel and documents according to site specific protocol. 9. Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications. 10. Responds accordingly to Emergency codes and site specific policies. 11. Records all shift occurrences and fulfills documentation requirements per site policies/protocol. 12. May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed. 13. Coordinates calls for "On call Teams"; documents calls including name and time of call, tracks and follows outcome of each request; notifies appropriate personnel of response status. 14. Monitors and responds to alarm, security systems; identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel; documents type of alert and call/response details. 15. Determines need for outside operator assistance and connects all callers as appropriate. 16. Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non‑staffed hours. 17. Coordinates all language line requests; documents calls including location and time of call; connects callers with language line personnel. Now Requirements:

        Requirements

        High School Diploma (minimum education)

        Qualifications:

        Qualifications

        • Prior telecommunications experience
        • Medical terminology knowledge
        • Hospital or medical office experience
        Benefits:

        Benefits

        • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
        • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts