Telecommunications Operator - The Jewish Hospital - PRN

The Telecommunications Operator expedites telephone, radio, pager, and public address communications throughout the hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. Responsibilities include contacting on‑call teams — administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, and others.

Responsibilities

• Functions as a full‑time operator; responds to, prioritizes, and navigates all internal and external calls in a prompt, courteous manner, including patient information and transferring to patient rooms.
• Coordinates language and sign‑language interpretation requests by callers.
• Troubleshoots and resolves caller problems and specific requests in a timely manner.
• Maintains pagers (site‑specific).
• Utilizes paging system, two‑way radio, and portable phones as needed.
• Contacts on‑call teams/personnel when requested and documents according to site‑specific protocol.
• Monitors and responds appropriately to alarms: security/panic, maintenance, elevator, weather radio, Responder 5, and emergency phone line notifications.
• Responds to emergency codes and site‑specific policies.
• Records all shift occurrences and fulfills documentation requirements per site policies/protocol.
• Organizes and updates the hospital directory; tracks employee pager assignments; assists managers in ordering departmental language phones; orders office supplies; attends hospital staff meetings as needed.
• Coordinates calls for on‑call teams; documents calls including name and time of call, tracks and follows outcome of each request.
• Notifies appropriate personnel of response status.
• Monitors and responds to alarm and security systems.
• Identifies alert situations — emergency/disaster codes, medical gases, severe weather, elevator malfunction, security systems — and notifies appropriate response personnel.
• Documents type of alert and call/response details.
• Determines need for outside operator assistance and connects callers as appropriate.
• Responds to, prioritizes, and dispatches all calls forwarded from the information desk during its non‑staffed hours.
• Coordinates all language‑line requests; documents calls including location and time of call; connects callers with language‑line personnel.

Qualifications

• Minimum Education: High School Diploma
• Experience: Preferred but not required
• Knowledge, Skills & Abilities: Prior telecommunications, medical terminology, hospital or medical office experience (preferred)

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support
• Benefits may vary based on market and employment status