Telecommunications Operator II/C2, Telecommunications Operator II/cert C2C

Position Summary

Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility.

This is a safety sensitive position subject to random drug/alcohol testing.

Telecommunication Operator II C2 (Non-Certified)

• $25.59 - $28.26 Hourly

Telecommunication Operator II C2C (Certified)

• $27.59 - $30.26 Hourly

Essential and Supplemental Functions

• Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004.
• Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.
• Must pass CritiCall computer-based assessment.
• Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
• Possession of National Incident Management System (NIMS) Certification preferred.
• Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.

Minimum Education, Experience And Additional Requirements

• High school diploma or GED;
• Two (2) years of receiving and processing customer service calls and/or two-way radio communications experience.
• Law enforcement or fire agency telecommunications experience preferred.
• Must possess a valid New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.

Working Conditions

• Environmental: 24/7 emergency dispatch center operation setting; secure indoor environment, exposure to computer screens; frequent exposure to noise levels which may cause distractions; work in confined spaces, irregular work hours and shifts.
• Physical: Essential and supplemental functions may require maintaining physical conditions necessary for sitting long periods of time and working on routine, emergency situations under stressful conditions; light lifting; bending, stooping, kneeling, twisting, turning, squatting, walking and pushing; extensive use of computer keyboard, mouse and monitor.