Telecommunication Operator I C1/Telecommunication Operator I/cert C1C

Position Summary

Answer incoming emergency and non-emergency calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department; perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times; work in a team setting while receiving training and coaching from various sources; complete NCIC checks and perform other technical tasks related to the assigned area of responsibility.

Job Responsibilities

• Answer incoming emergency and non-emergency calls using a multi-line phone system
• Screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department
• Perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times
• Work in a team setting while receiving training and coaching from various sources
• Complete NCIC checks and perform other technical tasks related to the assigned area of responsibility

Qualifications

• High school diploma or GED
• Two (2) years of data entry, multi-line phone or customer service experience
• Processing public service calls in a law enforcement, open space or fire agency is preferred

Additional Requirements

• Valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM
• Pass Drug Test, Hearing Test, Criminal Records check, and Background check
• Pass CritiCall computer-based assessment
• Able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice
• Possession of National Incident Management System (NIMS) Certification preferred
• Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire

Working Conditions

• Environmental 24/7 emergency dispatch center operation setting
• Secure indoor environment, exposure to computer screens
• Frequent exposure to noise levels which may cause distractions
• Work in confined spaces
• Irregular work hours and shifts

Physical Requirements

• Maintain physical conditions necessary for sitting long periods of time and working on routine, emergency situations under stressful conditions
• Light lifting
• Bending, stooping, kneeling, twisting, turning, squatting, walking and pushing
• Extensive use of computer keyboard, mouse and monitor