Telecommunications Operator I - Full Time Nights, 36 Hours, 3 Nights, Including One Weekend Night, Shift Differential Pay!

Qualifications

• Operate the hospital’s telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments.
• Relay emergency codes, pages, and other critical messages promptly and accurately.
• Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources.
• Maintain accurate records of communication and calls, including documenting emergencies and urgent messages.
• Assist with handling patient requests for information and service.
• Cookordination with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations.
• Ensure that equipment is functioning properly and report any issues or malfunctions.
• Follow established protocols to prioritize emergency calls and other critical communications.

Education

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree?

No

Experience

Customer service or call-center experience 2-3 years preferred

Knowledge, Skills And Abilities

• Good inter-personal and phone skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Must be able to prioritize rationally.