Telecommunications Operations Lead

Our healthcare client is seeking a hands-on VOIP/MDM Lead/Manager for their Unified Communications Telecommunications Group. This role reports directly to the Director of Telecommunications and supports a large end-user environment of approximately 10,000 mobile devices and a UC enterprise network.

About the role

This position requires a blend of technical expertise in Cisco UC engineering and managerial experience, including vendor management, expense management, and enterprise-level telecommunications operations.

Responsibilities

• Lead and manage a large team overseeing all phone services and mobile devices for the entire hospital system.
• Oversee telecommunications, carrier, MDM, and UC operations with hands-on involvement.
• Manage vendor relationships, carrier negotiations, and telecommunications expense management (TEM) and wireless expense management (WEM).
• Ensure a solid understanding of carrier billing systems, telecommunications invoicing, technical communication, circuit provisioning, configurations, pricing methods, and contracts.
• Work with support systems such as ServiceNow and collaborate with telcos, wireless companies, and cabling providers.
• Maintain broad knowledge of PBX systems, including NEC and Cisco VOIP.
• Handle budgeting, team reviews, and project management for telecommunications initiatives.
• Provide excellent customer service and ensure adherence to service-level agreements (SLAs).

Requirements

• 5 to 8 years of experience in telecommunications/UC, supporting telecom or IT-related functions, with a broad knowledge of telecom/IT products, services, and technology.
• Proven experience managing a team in a telecommunications, carrier, MDM, or UC environment.
• Deep expertise in all aspects of UC and telecommunications operations.
• 5 to 8 years of Telecom Management experience in an enterprise environment, with hands-on experience in Telecommunication Expense Management (TEM) and Wireless Expense Management (WEM).
• Experience working with large enterprise environments (10,000+ devices).
• Strong vendor management and customer service skills.

Skills

• MDM (Mobile Device Management)
• Mobile and carrier billing systems
• ServiceNow
• Carrier negotiations and budgeting
• Team leadership and operational management
• Service-level agreements (SLAs)
• Telephony and unified communications
• Project management and help desk support

Pay

The pay range for this position is $55.00 - $60.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision coverage
• Critical illness, accident, and hospital insurance
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (voluntary life and AD&D for employee and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

Schedule

This is a Contract to Hire position with a fully onsite workplace located in New York, NY.