Telecommunications Officer

Ball State University is seeking a full-time Telecommunications Officer to assist the Department of Public Safety. Candidates must have current authorization to be employed in the United States without employer sponsorship.

About the Role

Serve the public and facilitate the Department of Public Safety’s response to calls for service; monitor the safety and well-being of officers in the field; respond to emergency and non-emergency situations.

Responsibilities

• Receive all telephone calls (911, 5-1111, or other lines routed to the Ball State Police Department) for assistance and/or service from the public and communicate those calls to police officers and parking enforcement officers in the field.
• Maintain communications with officers in the field to monitor their personal safety while on calls.
• Enter all information regarding dispatched calls and encountered subjects (individuals and businesses) in the computer-aided dispatch/records system.
• Maintain telephone and radio communications with other public service agencies (Muncie Police, Delaware County Police, Indiana State Police, Indiana State Excise Police, Muncie Fire Department, Delaware County EMS/paramedics, IU Health Ball Memorial Hospital police, and area wrecker/tow service companies).
• Monitor and communicate with the public via all campus emergency phones on campus grounds and within campus elevators.
• Conduct electronic communications/transactions with state and federal systems (IDACS/NCIC) where lawful probable cause exists, including validating drivers, licensed vehicles, wanted persons, criminal histories, and stolen items.
• Maintain proficiency in IDACS and NCIC rules and regulations.
• Monitor the university’s JC85/Metasys alarm systems, including burglar/intrusion alarms, personal/office threat alarms, fire/smoke detector alarms, building water/temperature alarms, armed intruder alarms, and call boxes.
• Monitor closed-circuit surveillance cameras in university parking lots.
• Monitor weather for activation of the weather siren as needed.
• Serve as the first line of activation for emergencies requiring use of the RAVE mass notification system.
• Monitor PDDISPATCH email for CSA reports and coordinate necessary responses.
• Monitor police department building surveillance and electronic door access.
• Greet walk-in public during non-business hours.
• Facilitate and review online-only parking payments during non-business hours for fine payments, boot releases, and tows.
• Monitor security of the building via CJIS security log requirements.
• Perform specialized duties, including serving as IDACS coordinator/assistant coordinator/operator, EMD-certified instructor/operator, and ensuring proper certifications and protocols.
• Report observed console, car, and portable radio maintenance needs.
• Train new dispatch officers.
• Provide New World information as necessary from the Delaware County New World system.
• Monitor and make recommendations regarding the development of information in the New World CAD system.
• Serve as the primary contact during the shift for the New World CAD system.
• Serve as backup for City/County 911 overflow calls.
• Provide call data research for agency and BSU administration as necessary.
• Provide supplemental information for police reports as needed.
• Maintain and monitor trespass warnings for the university; enter/monitor BOLO files in CAD.
• Work security assignments at special events (commencement, ball games, concerts, etc.) as required or requested.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

Requirements

• Up to eighteen months of education beyond high school or equivalent.
• State IDACS certification (must maintain certification and renewal every two years).
• Must complete division training within six months of employment.
• Over three months through one year of experience in police, fire, or other communications services (hotline, dispatch).
• Easily-understood speaking voice and ability to remain calm during emergency situations.

Preferred Qualifications

• Associate’s degree.
• Over one year of dispatch/communications experience.
• IDACS certified.
• Knowledge of BSU and Muncie streets, buildings, and relevant geography.

Pay

$19.20 - $20.75 per hour.

Benefits

• Paid vacation days (10 to 24 days per year).
• 12 paid sick days per year.
• 10 paid holidays per year.
• 6 weeks of paid parental leave.
• Affordable health and dental insurance.
• Robust long-term disability and life insurance plans.
• Range of retirement benefits for financial security.
• 90% coverage of undergraduate college tuition for your child(ren) at Ball State University.
• 100% coverage of undergraduate tuition and 80% coverage of graduate tuition for your own education at Ball State University, starting from the first day of employment.