Telecommunications Dispatcher - 2nd Shift- Full Time

Starting pay is $17.09/hour, with a 2nd shift differential of $1.25/hour (total $18.34/hour), based on experience and qualifications beyond the minimum requirements.

Schedule

• Full-time position (32+ hours per week)
• Shifts typically 3:00 pm – 11:00 pm, with occasional night shifts as needed

Responsibilities

• Receives and responds to telephone, radio, alarm system, or other requests for emergency and non-emergency assistance, including law enforcement, fire, medical, or other emergency services
• Dispatches appropriate units to response sites
• Maintains contact with all field units and other agencies
• Responds to all phones and alarm systems that communicate directly into the communications center
• Monitors all alarm (fire, access control, intrusion) and CCTV systems, with a primary focus on those outside of Biltmore House
• Provides general assistance and support for leadership, the department, and the company as required
• Receives and prioritizes emergency and non-emergency telephone and radio calls for service from Biltmore Company staff and guests
• Operates multi-frequency, multi-radio communication system
• Dispatches Company Police and other departments to emergency and routine calls
• Answers emergency and routine phone calls
• Maintains communication with parties involved in emergency situations
• Condenses, types, and records large amounts of information into logs and reporting systems
• Relays vital information to 911 for response from outside public safety agencies
• Monitors burglar, intrusion, fire, and environmental alarms across all companies
• Dispatches appropriate personnel to alarm activations

Requirements

• High school diploma required; additional education or training preferred
• Must be able to obtain DCI computer operator certification
• Must have or be able to obtain the NC Telecommunicator certificate
• At least one (1) year of related field experience preferred
• Demonstrated commitment to delivery of world-class internal/external guest service
• Ability to quickly acquire comprehensive knowledge of the geography of Biltmore and estate properties, including the location of streets, structures, and landmarks
• Outstanding interpersonal and communication skills; must be able to convey information clearly, concisely, and effectively in emergency situations
• Proficiency in Word, Excel, and Outlook; ability to quickly learn Biltmore systems
• Prior experience with EMS systems/communications a plus
• Excellent organizational and planning skills; can multitask under duress, prioritize, and adapt as needed
• Proactive, exercises good judgment; clear thinker, calm in emergencies; creative problem solver; can anticipate and troubleshoot
• Ability to maintain confidentiality

Physical Requirements

• Able to sit for extended periods of time
• Normal hearing and eyesight
• Ability to lift up to 20 pounds occasionally
• Ability to remain calm in stressful and emergency situations
• Ability to operate a console/keyboard for extended periods of time