Telecommunications Architecture Manager

Next-Gen Transformation

Take telecom to the next generation by leading the redesign of our enterprise trunking network, optimizing our E911 infrastructure, and driving Contact Center modernization toward natural language processing and automation.

Cloud Architecture Migrations

Mature existing telecom solution designs by expanding cloud architecture. Oversee the upcoming fiscal year migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms across key markets, while maintaining our primary Avaya footprint in most markets.

Technical Governance

Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and data flows. Review, evaluate, and formally sign off on High-Level Design (HLD) documentation for incoming project requests.

Enterprise Standards

Establish unified telecommunications standards across all clinical tiers (acute care, outpatient, clinics, and emergency departments) and align with broader security and infrastructure directives.

Architecture Assessment

Assess existing architectures for cloud readiness or modernization opportunities, including monitoring performance, cost optimization and security compliance.

Education

• High School diploma equivalency with 3 years of cumulative experience OR
• Associate's degree/Bachelor's degree with 2 years of cumulative experience OR
• 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

What Minimum Requirements You’ll Need

• Telecom Expertise: 7+ years of experience in enterprise telecommunications infrastructure (SIP trunking, next-generation network routing, in-house building wiring, low-voltage, and foundational voice architectures).
• Leadership & Capital Management: Formal leadership or supervisory capacity managing technical teams or solution architects, with a proven track record of managing fiscal year capital budgets and complex project portfolios simultaneously.
• Financial Acumen: Strong experience building TCO models, performing cost/benefit analyses, and defending the strategic value of technology investments to executive stakeholders.
• Multi-Vendor & Cloud Voice: Strong background in Avaya ecosystems alongside proven experience architecting/designing Cisco collaboration portfolios, specifically migrating from on-premise CUCM to Cisco Dedicated Instance (DI) or Multi-Tenant (MT) environments.
• Contact Center & Innovation: Deep understanding of Contact Center architecture, routing, and workflows, with a strong interest or experience in integrating AI/conversational bots.
• Hands-on Troubleshooting: While this is a strategic management role, a strong technical foundation is required to effectively guide troubleshooting, configuration validation, and technical decision-making.

What Additional Preferences We're Seeking

Telecom Expertise: 7+ years of experience in enterprise telecommunications infrastructure (SIP trunking, next-generation network routing, in-house building wiring, low-voltage, and foundational voice architectures).

Leadership & Capital Management: Formal leadership or supervisory capacity managing technical teams or solution architects, with a proven track record of managing fiscal year capital budgets and complex project portfolios simultaneously.

Financial Acumen: Strong experience building TCO models, performing cost/benefit analyses, and defending the strategic value of technology investments to executive stakeholders.

Multi-Vendor & Cloud Voice: Strong background in Avaya ecosystems alongside proven experience architecting/designing Cisco collaboration portfolios, specifically migrating from on-premise CUCM to Cisco Dedicated Instance (DI) or Multi-Tenant (MT) environments.

Contact Center & Innovation: Deep understanding of Contact Center architecture, routing, and workflows, with a strong interest or experience in integrating AI/conversational bots.

Hands-on Troubleshooting: While this is a strategic management role, a strong technical foundation is required to effectively guide troubleshooting, configuration validation, and technical decision-making.

Life at Ascension

Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

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