Telecommunications Analyst (Windows/Unix/Linux)

About the role

The selected candidate will Manage and support enterprise VoIP and telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. Operate, monitor, and maintain enterprise infrastructure, including web servers (e.g., IIS, Apache Tomcat), application servers, and telecom hardware (e.g., Dell PowerEdge servers, Avaya J Series phones).

Responsibilities

• Install, configure, troubleshoot, and resolve issues related to VoIP systems, Unix/Linux/Windows servers, network connectivity, and system integrations with Active Directory, DNS, DHCP, and LDAP.
• Collaborate with cross-functional teams to implement telephony solutions that ensure high availability, call quality, and compliance with security and performance standards.
• Other tasks as assigned.

Requirements

• Active Secret security clearance.
• U.S. Citizenship (no dual citizenship permitted).
• Minimum of 7 years of experience supporting VoIP or telephony systems in a systems administrator or engineer role.
• Experience with VoIP protocols and technologies, including SIP, RTP, SRTP, and Avaya platforms (e.g., Communication Manager, CMS, ACR, WFO, IX Messaging, System Manager).
• Experience in Unix/Linux environments including patching, volume management, LDAP integration, and log analysis.
• Experience with Windows Server environments, including Active Directory, Group Policy, DNS, DFS, and DHCP.
• Networking experience including IPv4, ports/protocols, IP routing fundamentals, and monitoring.
• Familiarity with remediation and validation of security vulnerabilities.
• Proficiency with managing and monitoring infrastructure, including telephony peripherals and server systems.
• Knowledge of client/server certificates and authentication mechanisms.

Qualifications

• Willingness and ability to work onsite and participate in a rotational on-call schedule to support 24x7x365 operations.

Skills

• VoIP protocols and technologies, including SIP, RTP, SRTP, and Avaya platforms (e.g., Communication Manager, CMS, ACR, WFO, IX Messaging, System Manager).
• Unix/Linux environments including patching, volume management, LDAP integration, and log analysis.
• Windows Server environments, including Active Directory, Group Policy, DNS, DFS, and DHCP.
• Networking experience including IPv4, ports/protocols, IP routing fundamentals, and monitoring.
• Remediation and validation of security vulnerabilities.
• Managing and monitoring infrastructure, including telephony peripherals and server systems.
• Client/server certificates and authentication mechanisms.

Benefits

• Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
• Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Pay

Compensation is commensurate with experience.

Schedule

Rotational on-call schedule to support 24x7x365 operations.

Contact Information

To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.

About Patriot LLC

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

Additional Information

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Company website

http://www.patriotllc.net/

Company address

9520 Berger Road Suite 212 Columbia MD 21046