Telecommunications Analyst

About the role

This contract role involves managing and transitioning telecommunications systems to a modern voice platform in a hybrid setting. The position requires hands-on expertise in telecommunications analysis and administration, focusing on call-flow applications and ensuring stable system performance. Candidates must be adept in troubleshooting, configuration, and supporting enterprise voice and contact center ecosystems.

Responsibilities

• Analyze current telecommunication systems and translate into modern solutions.
• Design and configure enterprise voice and video solutions for operational efficiency.
• Manage day-to-day operations of telecommunication systems for service quality.
• Lead incident management using various tools.
• Collaborate cross-functionally to troubleshoot and resolve issues.

Qualifications

• 3-5 years of experience in enterprise voice and unified communications platform administration.
• Experience with SIP trunking, dial plans, and call routing.
• Proficiency in eliciting business requirements and implementing solutions.
• Ability to learn new technologies quickly.
• Strong communication and decision-making skills.

Core Technologies

• Voice Platforms
• SIP Services
• Contact Center Technologies
• Call-Flow Applications