Telecommunication Technician Intermedia

Monday - Friday, 8:00 AM - 4:30 PM, on call for one weekend every two months

Location: In office / East Cooper Medical Center, South Carolina

About the Role

The Telecommunication Technician - Intermediate is responsible for installing, programming, maintaining, troubleshooting, and repairing telephone and telecommunications systems. The technician provides reliable technical support for telephone services and related equipment while ensuring installations and repairs are completed safely, accurately, and according to established standards.

Responsibilities

• Perform telephone repair, troubleshooting, and maintenance.
• Diagnose and resolve telephone service issues, including wiring, connections, equipment, and programming problems.
• Program and configure telephone systems, handsets, extensions, voicemail, and related telecommunications equipment.
• Install new telephone lines, extensions, jacks, cabling, and telecommunications equipment.
• Perform moves, adds, changes, and disconnects of telephone services.
• Test telephone systems and connections to verify proper operation.
• Identify and correct faults in telephone wiring and telecommunications infrastructure.
• Read and interpret telecommunications wiring diagrams, equipment documentation, and installation specifications.
• Maintain accurate records of installations, repairs, programming changes, and service calls.
• Coordinate with users, vendors, contractors, and other technical staff when resolving telecommunications issues.
• Follow applicable safety procedures and organizational standards.
• Provide professional customer service and explain technical issues and solutions to end users.
• Respond to user complaints to troubleshoot telecommunication networks, for both voice and data, using scripted questions.
• Assist in the maintenance of network communications, testing and evaluating network systems to eliminate problems and make improvements.
• Provide Tier 1 technical support for all legacy TDM & VoIP products and perform remote monitoring and testing of data circuits.
• Perform moderately complex tasks relating to network monitoring, operations, programming, and installation under supervision.
• Securely manage information systems throughout their lifecycle, including understanding sensitive data and enforcing security principles.
• Perform maintenance for local and remote locations.
• Handle routine network tasks/activities and identify/resolve routine network problems.
• Monitor and respond to complex technical communication problems.
• Maintain and demonstrate professional competency.
• Comply with organization and department policies and procedures.
• Perform other telecommunications-related duties as assigned.

Requirements

• High School Diploma or GED, required.
• 2 Year / Associate Degree, preferred.
• Minimum two years of telecommunications experience, required; five years, preferred.

Qualifications

• CCNA certification, preferred.