Telecommunication Coordinator

About the role

The Telecommunications Coordinator will communicate with medical and nursing personnel regarding changes in patient status, respond to code phone calls with top priority, monitor fire panel alarms and security radio calls, page overhead for authorized personnel, maintain positive communications with customers, ensure PBX staff follow paging guidelines, place and process long distance calls for departments and physicians, assist patients with call placement, cover information calls, keep current files on admissions and discharges, report PBX system abuse and telephone fraud, update PBX staff on policy changes and continuing education requirements, create staffing schedules, address PTO requests and schedule changes, review KRONOS payroll records and perform payroll duties bi-weekly, assist in interviewing and counseling PBX staff, assist in completing annual employee evaluations, and assist the Facilities Management Director with monthly staff meetings.

Responsibilities

• Respond to code phone calls, which take priority over any other calls except fire alarms, ensuring appropriate personnel are notified.
• Monitor fire panel alarms, pediatric alarms, and phones, contacting the fire department and appropriate personnel when needed.
• Monitor all security calls on radio and contact appropriate personnel.
• Page overhead on the public address system for authorized personnel and physicians.
• Maintain positive and open communications with all customers and set a good example for staff.
• Ensure PBX staff perform duties and observe overhead paging guidelines, including appropriate voice skills.
• Place and process long distance calls for various departments and physicians.
• Assist patients by advising how to place local and long distance calls.
• Cover information calls whenever necessary.
• Keep current files on admissions and discharges and refer to computer for information.
• Report any abuse of PBX systems, telephone fraud, and unauthorized use of hospital PBX equipment and/or telephone services.
• Update PBX staff on policy changes and continuing education requirements, including annual safety review, annual TB testing, Ethics and Compliance policies, Code of Conduct, and HIPAA regulations.
• Create staffing schedules, address PTO requests and schedule changes.
• Review KRONOS payroll records daily and perform payroll duties bi-weekly.
• Assist in interviewing applicants and counseling PBX staff when necessary.
• Assist in completing annual employee evaluations for PBX staff.
• Assist Facilities Management Director with monthly staff meetings.

Requirements

• One (1) year of switchboard experience with voice compatible with electronic transmission preferred.
• Switchboard Operator with at least one (1) year of experience in a healthcare setting with clerical and PC preferred.
• Ability to speak fluently, enunciate well, and communicate in a professional manner.
• Strong multitasking skills using multiple applications/programs simultaneously.
• Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision.

Pay

Hourly wage estimate: $16.02 – $22.43 per hour. The actual salary may vary based on specific skills, years of experience, and internal equity comparisons. Typical candidates are hired below the midpoint of the range.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs including paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits including fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.