Telecom Technician

About the Role

We are seeking an experienced and detail-oriented Telecom Technician to join our Information Technology Team. This role is critical to ensuring our network and communication infrastructure remains secure, stable, and scalable.

Responsibilities

• Cable Infrastructure Maintenance
  • Install, test, and maintain structured cabling systems including Cat5e, Cat6, and fiber optic cables.
  • Perform routine inspections and troubleshooting of network cabling for performance and compliance.
  • Label and document all network cabling according to internal standards.
• Router and Switch Installation & Maintenance
  • Install, configure, and maintain enterprise routers and network switches (Cisco or similar).
  • Monitor network hardware for performance and faults and respond to outages or degradation of service.
  • Apply firmware upgrades and ensure hardware is patched and secured according to best practices.
• Phone Systems Configuration & Management
  • Configure, install, and support VoIP, cloud, and legacy Cisco phone systems (Cisco UCM, Cisco PSTN with Webex Calling).
  • Manage call routing, voicemail, extensions, and system integrations.
  • Troubleshoot phone-related issues and provide user support as needed.
  • Coordinate installation, repair, and maintenance of telecom infrastructure.
• General Network Support
  • Work closely with Network Administrators to support overall infrastructure projects.
  • Maintain documentation for all systems, hardware, and configurations.
  • Assist with network expansion, upgrades, and migrations as required.
• Network Printing Maintenance/Support
  • Install and configure MFP and other print devices.
  • Order and maintain stock of print consumables.
  • Troubleshoot printing issues.
• Help Desk Support and On-Call
  • Manage general help desk requests through ticket system, email, and phone calls.
  • Participate in on-call rotation for 24/7/365 help desk support (approximately 1 calendar week/month).

Requirements

• Experience: 3–5 years of relevant telecom or network technician experience.
• Certifications (preferred but not required): CompTIA Network+, Cisco CCNA, or equivalent.
• Technical Skills:
  • Strong understanding of structured cabling systems.
  • Proficient in configuring and troubleshooting routers and switches.
  • Familiarity with VoIP systems and traditional PBX phone systems.
  • Capable of maintaining and troubleshooting print devices on a network.
  • MS Office Application proficiency, specifically MS Outlook, Word, Excel, and Visio.
• Soft Skills:
  • Strong problem-solving abilities.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple tasks.

Work Environment & Physical Requirements

• May require lifting up to 50 lbs.
• Ability to work in server rooms, crawl spaces, ceilings, and other non-office environments.
• Frequent travel between sites requires reliable transportation, a valid driver’s license, and current motor vehicle insurance.