Telecom Program Manager

Key Responsibilities

• Lead the full project lifecycle for large-scale telecom modernization initiatives
• Manage legacy telecom migration projects involving copper-to-cloud transformation
• Oversee migration of legacy copper wire services to VoIP and LTE solutions
• Coordinate with telecom vendors on ordering, provisioning, escalations, and issue resolution
• Manage and monitor network and voice contracts, including ITB, RFP, RFR, and RFI agreements
• Ensure contract compliance with state government standards and operational requirements
• Support telecom vendor performance management and service delivery oversight
• Conduct telecom financial and billing audits to identify discrepancies and cost-saving opportunities
• Support implementation of enterprise VoIP services and related infrastructure upgrades
• Ensure successful coordination between business, technical, vendor, and operational teams
• Track project progress, risks, dependencies, and deliverables
• Provide executive-level reporting, project updates, and strategic recommendations

Required Qualifications

• 15+ years of experience in telecommunications technologies
• Strong understanding of telecom vendors, services, and project delivery models
• Advanced knowledge of telecommunications project management workflows
• Deep expertise in telecom infrastructure and service delivery
• Extensive experience with Centrex and AT&T telecom service offerings
• Strong understanding of telecom infrastructure, features, and billing processes
• Direct experience delivering telecommunications services to state government agencies
• Strong understanding of state government telecom and network requirements
• Experienced in leading financial and billing audits
• Proven experience reconciling telecom invoices and identifying billing discrepancies
• Strong experience quantifying cost savings and telecom optimization opportunities
• Extensive experience implementing VoIP services
• Strong understanding of network infrastructure requirements for VoIP deployments
• Experience developing, structuring, and managing complex telecom contracts
• Excellent stakeholder management, vendor management, and communication skills

Preferred Qualifications

• Experience leading large-scale telecom modernization initiatives
• Experience with legacy telecom migration programs
• Experience with telecom contract negotiations and governance
• Experience with enterprise voice and network infrastructure modernization
• Strong leadership and escalation management experience