Telecom Manager – Network Operations Center

Job Description

Lead AEP’s 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring, and rapid restoration of critical network and telecommunications infrastructure.
Drive the transformation of network operations from a reactive alert-and-dispatch model to a proactive, intelligence-driven operating model.
Identify key failure types, monitor leading indicators of network degradation, and implement repeatable troubleshooting and resolution processes.
Build, develop, and lead a high-performing, around-the-clock operations team.
Oversee event correlation, troubleshooting, escalation management, and continuous process improvement.
Partner with Telecom Engineering & Operations to reduce customer impact and improve service reliability.
Improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
Support operational excellence, resilience, and modernization initiatives across AEP’s network operations environment.

What We Are Looking For

• Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field; Associate degree in a related field plus 4+ years of applicable technical experience
• High School Diploma/GED plus 8+ years of applicable technical experience
• Additional Experience: 8+ years of Telecommunications/IT experience with progressive levels of responsibility; supervisory experience preferred
• Proven ability to lead 24x7 operational teams and manage shift-based organizations
• Strong knowledge of network technologies, monitoring platforms, and event management systems (NMS/EMS, telemetry, alarms, analytics)
• Demonstrated success driving proactive monitoring, failure prevention, and first-call resolution
• Strong communication skills with the ability to influence engineering, operations, and business stakeholders
• Calm and decisive leadership during major incidents and high-impact outages

Licenses/Certifications

• Relevant technical certifications preferred

Other Requirements

• Travel required
• Occasional overtime required

Compensation

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Physical Demand Level

S – Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Hear about it first!

If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!