Telecom Manager

About the role

Healthcare Realty (NYSE: HR) is hiring a Telecom Manager at its corporate headquarters in Nashville, TN. Healthcare Realty is a real estate investment trust (REIT) that owns and operates medical outpatient buildings primarily located around market-leading hospital campuses. The Company selectively grows its portfolio through property acquisition and development. As the first and largest REIT to specialize in medical outpatient buildings, Healthcare Realty's portfolio includes approximately 650 properties totaling more than 38 million square feet concentrated in 15 growth markets. This is a full-time in-office position.

Responsibilities

• Negotiate and administer contracts with PBX/UC vendors, SIP‑trunk providers, contact‑center SaaS suppliers, and hardware OEMs.
• Track vendor performance against SLAs; drive corrective actions when service levels slip.
• Manage Broadband Accounts and Contracts.
• Manage POTS replacements.
• Monitor bills and spend to optimize service cost and capability.
• Manage wire and wireless lines as the organization grows.
• Create and administer policies around hardware and services.
• Align telephony strategy with enterprise digital‑transformation initiatives (e.g., Teams Phone System, AI‑driven contact centers).

Required Qualifications

• Bachelor’s degree in technology related field or equivalent
• 4+ years of project and contract management experience
• Experience managing cross‑functional projects with matrixed stakeholders
• Negotiation experience; comfortable reviewing SLAs, service credits, and renewal terms
• Expertise in PBX/UC platforms (RingCentral, Microsoft Teams Phone System, Zoom Phone, etc.)

Preferred Qualifications

• Experience with an Agile working environment
• Strong understanding of Business Continuity
• Strong understanding of traffic classification
• Strong understanding of Telephony and network impact
• Exposure to real estate, healthcare, or REIT environments is a plus
• Experience with IT compliance standards (e.g., SOX) preferred