Telecom Infrastructure Technician - Information Services

About the Role

UMKC Information Services is seeking a Telecom Infrastructure Technician to install, maintain, and support the communications systems that connect our campus. From fiber optic networks and emergency communication systems to VoIP, security cameras, and access control technologies, this role plays a vital part in supporting the technology infrastructure that serves thousands of students, faculty, staff, and visitors every day.

This position is ideal for someone who enjoys hands-on technical work, problem-solving, and working with a wide variety of telecommunications technologies. Whether you are looking to expand your technical expertise or advance your telecommunications career, UMKC provides the training, mentorship, and professional development opportunities to help you grow.

Responsibilities

• Install, terminate, test, and repair wiring, equipment, and peripherals for voice, data, and video services.
• Install telecommunications systems, equipment, and peripherals.
• Interpret written and verbal requests, coordinate work with customers, and complete required documentation.
• Perform on-call duties when required outside normal operating hours.
• Utilize Microsoft Office, email systems, telecommunications software, and other technical applications.
• Perform programming and repair operations on campus telephone and emergency communication systems.
• Perform mechanical and fusion splicing operations on campus fiber optic infrastructure, both inside and outside facilities.
• Renovate existing telecommunications rooms and assist with construction of new telecommunications spaces.
• Locate university telecommunications infrastructure as part of the Missouri One Call Program.
• Design, deploy, and maintain campus security camera systems.
• Support voice, data, paging, access control, and emergency communications systems across campus.

Requirements

• At least two (2) years of telecommunications experience involving design, deployment, maintenance, and/or repair.
• Fundamental knowledge of low-voltage systems, including voice, data, security, access control, grounding/bonding, and life-safety systems.
• Ability to work collaboratively in a team environment.
• Strong customer service and communication skills.
• Demonstrated ability to troubleshoot and solve technical problems.

Physical Requirements

• Ability to lift up to 100 pounds.
• Use hand tools and power tools.
• Carry ladders ranging from 4-foot A-frame to 14-foot extension ladders.
• Work comfortably from ladders at heights ranging from 4 to 28 feet.
• Operate motorized lifts, bucket trucks, and related equipment.

Preferred Qualifications

For consideration at the Expert Level, ideal candidates will demonstrate experience in one or more of the following areas:

• Copper termination, testing, and labeling.
• Fiber termination, testing, and labeling.
• Voice and data communications.
• VoIP installation and programming.
• Elevator and fire alarm voice programming.
• BAS and DAS installation and maintenance.
• Card access systems.
• Paging systems.
• Outside plant fiber and copper infrastructure.
• Aerial fiber and copper infrastructure.

Pay

The anticipated hiring range for this position is up to $27.00 per hour. Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience.

Benefits

This position is eligible for University benefits. The University offers a comprehensive benefits package, including:

• Medical, dental, and vision plans.
• Retirement contributions.
• Paid time off.
• Short- and long-term disability.
• Paid parental leave.
• Paid caregiver leave.
• Educational fee discounts for all four UM System campuses.

Professional Growth Opportunities

• Expand expertise in fiber optic installation, testing, and splicing.
• Develop enterprise telecommunications and VoIP skills.
• Gain experience with security cameras and access control technologies.
• Participate in technical training and certification programs.
• Take advantage of tuition assistance and professional development opportunities.
• Grow into advanced technical and leadership roles within Information Services.

Location

Located in UMKC's Newcomb Hall, this position works closely with fellow Telecom team members to support campus communications infrastructure.

UMKC’s campuses are conveniently nestled in Kansas City, offering a vibrant urban community with Midwestern appeal. Kansas City is known for its rich history, thriving arts districts, energetic downtown nightlife, diverse shopping, champion sports teams, and world-famous barbecue. The Volker Campus is just minutes from the legendary Country Club Plaza, while the Health Sciences Campus is located downtown near major hospitals.