Service Technician

About the role

At Husky Technologies™, our success is based on your success. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky Technologies™ offers a wealth of opportunity for personal growth and development. Most importantly, we offer an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies™ is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky Technologies™ team!

Responsibilities

• Perform all activities required to provide technical support to external/internal customers
• Set up, maintain, troubleshoot, optimize and repair injection molding systems
• Provide guidance and work with other team members on tasks
• Act as a mentor, take charge and guide other team members
• Troubleshoot and make corrections as required to all control systems including hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls
• Calibrate machine to achieve optimum performance, and set up and maintain machines
• Provide system setup and startup support for all Husky equipment
• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc
• Repair and/or replace any component on machine, robot, product handling equipment and mold as required
• Develop and maintain superior customer relations
• Coordinate and liaise with internal resources to ensure effective customer service
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems
• Communicate with Call Center/SIF Team/Spare Parts Centers to get answers to problems encountered in the field
• Provide regular and effective written reports to the Service Team Leader
• Arrange for the return of parts to Spare Parts Center
• Perform all tasks required by your team leader

Technical Skills and Abilities

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
• Knowledge of plastic processing
• Knowledge of injection molding process
• Ability to troubleshoot problems systematically
• Mechanical, electrical and hydraulic system assembly knowledge required
• Knowledgeable in plastic materials such as PET, Polypropylene, Polyethylene, and Styrene
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Dedicated team player
• Travel survival skills due to extensive travel required in this position

Qualifications

• Post-Secondary education is required in Technical or Engineering related studies
• 10+ years of injection molding equipment maintenance and troubleshooting or related experience

Benefits

Husky Technologies™ offers a competitive compensation and benefits package and excellent opportunities for growth and advancement.