Telecom Billing Specialist

Location: Herndon, VA • 3–6 month contract • $36–42/hr

About the role

Telecom Billing Specialist responsible for investigating customer billing discrepancies, reconciling telecom invoices, and analyzing large datasets to ensure accurate billing and revenue assurance.

Responsibilities

• Investigate customer billing discrepancies to determine underlying causes and recommend appropriate resolutions.
• Examine telecom invoices and billing records to verify accuracy and identify inconsistencies.
• Reconcile missing, incorrect, or incomplete billing information to ensure accurate account records.
• Analyze large volumes of billing data using advanced Microsoft Excel functions and tools.
• Collaborate with internal departments, vendors, and telecommunications carriers to resolve billing-related issues efficiently.
• Maintain detailed documentation of investigations, corrective actions, and final resolutions.
• Provide leadership with clear updates, findings, recommendations, and escalation summaries as needed.
• Navigate multiple billing platforms, vendor portals, and internal systems to research and process billing information.
• Support initiatives focused on improving billing accuracy and enhancing the customer experience.
• Independently prioritize workload while adhering to established procedures, policies, and service standards.
• Respond promptly to high-priority billing issues that may impact customers or business operations.
• Identify trends in telecom charges and perform root cause analysis to prevent recurring billing problems.
• Monitor the progress of billing corrections and ensure issues are resolved in a timely manner.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of experience in telecom billing, telecom expense management, billing operations, revenue assurance, telecom financial analysis, or a related analytical role.
• Experience analyzing customer billing, reconciling billing discrepancies, and reviewing vendor/carrier invoices.
• Strong analytical and problem-solving skills with the ability to interpret large datasets and identify billing issues.
• Advanced Microsoft Excel proficiency, including PivotTables, VLOOKUP/XLOOKUP, formulas, and data analysis.
• Experience preparing reports, maintaining documentation, and communicating findings effectively.
• Ability to navigate multiple systems, billing platforms, and vendor portals while managing competing priorities.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan