Tele-counselor

Location: Greater Chennai Area, India | Work Mode: On-site | Industry: Airlines and Aviation | Employment Type: Full-Time | Department: Admissions / Student Counselling

About the role

Tigerwings Aviation Academy is looking for an enthusiastic and results-driven Telecaller to connect with prospective students, understand their career interests, and guide them about our aviation and related training programs.

Responsibilities

• Make outbound calls to prospective students and generate admissions leads.
• Explain aviation courses, eligibility, fees, duration, career opportunities, and admission procedures.
• Understand student requirements and recommend suitable courses.
• Follow up with leads through calls and WhatsApp to convert enquiries into admissions.
• Maintain accurate records of calls, enquiries, follow-ups, and conversions.
• Schedule counselling sessions and campus visits for interested candidates.
• Achieve daily, weekly, and monthly calling and admission targets.
• Handle student queries professionally and provide timely information.
• Coordinate with the admissions and counselling team to ensure smooth conversion of leads.

Requirements

• Excellent communication and interpersonal skills.
• Good command of English and Tamil; Hindi is an added advantage.
• Confident, persuasive, and customer-focused approach.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Ability to handle targets and work in a fast-paced environment.
• Freshers with strong communication skills are welcome to apply.

Preferred Qualifications

A confident and energetic individual who enjoys speaking with people, has a passion for sales and counselling, and is interested in building a career in the aviation education sector.

Key Performance Indicators

• Number of calls and enquiries handled.
• Lead follow-up and conversion rate.
• Counselling appointments/campus visits generated.
• Admissions achieved against monthly targets.
• Quality and accuracy of lead records.