Phone Counselor

About the role

Santé Group Companies is a leader in community-based behavioral and mental health services, known for innovation and growth. We provide empathetic and potentially life-saving care to help individuals heal, recover, and thrive.

Responsibilities

• Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
• Communicate with clients through live chat, and make follow-up calls to substance abuse clients
• Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
• Develop appropriate and realistic crisis plans, to include follow-up tasks depending on nature and severity of client symptoms
• Complete documentation in an accurate and thorough manner
• Educate individuals about mental health, substance abuse, and available community resources, including the agency’s services
• Absorb all federal, state, and local laws and regulations related to confidentiality and protected health information

Requirements

• Bachelor’s Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience

Qualifications

• Positive attitude
• Passion for making an impact
• Personal desire to grow
• The ability to help individuals heal, recover, and thrive

Skills

• Confidentiality and HIPAA compliance
• Crisis intervention skills
• Effective communication
• Documentation and reporting
• Client education

Benefits

• Opportunities for career growth, training, and professional development
• Smart, passionate, and engaged coworkers

Pay

Hourly Range: $19.50 - 23.50

Schedule

Every other weekend floaters from 8am-8pm on Saturdays and Sundays

Location

Easton, Maryland