TECNICO Assistenza remota e ricerca ricambi

About the role

Join EL.CA. Automazioni as a Remote Assistance and Spare Parts Research Technician, playing a key role in ensuring the efficiency and productivity of BLM Group machine tools. After training, you will handle remote troubleshooting, provide technical support to customers, and manage spare parts research and ordering.

Responsibilities

• Respond promptly to machine failures or malfunctions in BLM Group machines using advanced communication software to diagnose issues and provide effective solutions.
• Offer technical support to customers, guiding them step-by-step through simple problem resolutions or escalating to on-site assistance when necessary.
• Research and identify spare parts required for machine repairs using warehouse management systems and online catalogs.
• Analyze customer spare parts requests and accurately identify the necessary components.
• Select spare parts using warehouse management systems and online catalogs, verifying compatibility with machine models and stock availability.
• Place orders for spare parts with suppliers and monitor delivery.
• Train customers on the use and maintenance of BLM Group machine tools.
• Stay updated on new technologies and group products.
• Participate in meetings and training courses to enhance your skills.

Requirements

• Diploma and/or bachelor’s degree in computer science, electronics, automation, or mechanical engineering.
• Strong interest in deepening knowledge of technological issues related to solid modeling software (CAD/CAM).
• Proficiency in key software (MS Windows and Office).
• Willingness to learn about BLM Group machine tools and their operating systems (training provided).
• Ability to diagnose and resolve technical problems effectively.
• Strong interpersonal communication skills for interacting with customers and colleagues.
• Comfort with remote assistance software and technologies.
• Experience in researching and using warehouse management systems and online catalogs.
• Precision, attention to detail, and problem-solving skills.
• Possession of a valid driver’s license (Patente B).