TECNICO Assistenza tecnica

About the role

EL.CA. Automazioni is looking for a Technical Support Technician to play a fundamental role in ensuring maximum efficiency and productivity of the group's machine tools.

Responsibilities

• Intervene promptly in case of machine failures or malfunctions, traveling to the customer's site to diagnose the problem and provide an effective solution.
• Perform repairs and maintenance on machines, using specific tools and technologies.
• Replace faulty components with original spare parts.
• Carry out tests and checks to ensure correct machine operation after intervention.
• Provide technical support to customers, both on-site and remotely, to resolve technical issues or answer questions about the machines.
• From problem analysis to solution research, commit to clear and precise communication with the customer to ensure their complete satisfaction.
• Provide training to customers on machine use and maintenance.
• Continuously update on new technologies and group products.
• Participate in meetings and training courses to improve skills.
• Draft reports and documentation on interventions performed.

Qualifications

• High school diploma and/or three-year degree in computer science, electronics, automation, or mechanical fields (preferred).
• Strong interest in deepening technological issues related to the use of solid modeling software (CAD CAM).
• Proficiency in main computer programs (MS Windows and Office).
• Good knowledge of BLM Group machine tools and their operating systems (training provided if not already possessed).
• Ability to diagnose and resolve technical problems effectively.
• Manual skills and precision in performing interventions.
• Ability to work independently and in a team.
• Excellent interpersonal communication skills.
• Customer orientation and problem-solving orientation.
• Precision, attention to detail, and problem-solving ability.
• Possession of a Category B driver's license.